Sizing & Care
Most of The Sunday Shoes fit true to size and are available in EU sizes. Sizing may vary across styles due to the fabric type and to the hand-stitched nature of our shoes. The best way to clean your slippers is to gently wipe with a dry cloth or dry velvet–safe brush. If slippers become wet, shake off excess moisture and allow to air dry.
Whilst the rubber sole allows them to be worn outdoors, the Sunday Shoe is not suitable for wet weather conditions.
Shipping & payment
Shipping within Australia
Orders within Australia are shipped via Australia Post.
Standard Shipping – $10
Delivery by 2 days to all metro areas.
Other locations and/or more remote will likely be delivered within 4-5 business days.
Free Shipping
We offer free shipping for orders above $300 AUD.
Shipping outside of Australia
We offer a flat rate of $50 for all international orders outside Australia.
Orders outside Australia are shipped via International Registered Post and can take from 7-10 business days. Signature on delivery and extra insurance can be added upon request with additional charges.
Please contact info@theitalianslipperco.com.au if you wish to have extra insurance added.
All International purchases are exempt from Australian taxes. Prices do not include overseas customs duties or taxes that may incur.
All of our orders are shipped with tracking. Signature on delivery and extra insurance can be added upon request with additional charges. Please contact info@theitalianslipperco.com.au if you wish to have extra insurance added.
Orders can be tracked through the Australia Post website. Once your item has been dispatched we will notify you via email or text message with your order tracking number. If notified via email, please check your spam/junk mail folders for order confirmations and tracking information.
Please Note
The above delivery times are estimates only and Global Provisions Pty Ltd cannot be accountable for late deliveries. Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Please contact info@theitalianslipperco.com.au for any further information required.
Payment Methods
We accept the following payment methods:
All major credit cards: Mastercard, Visa, American Express ( Stripe Payment ).
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
If you feel the decline was in error, please retry with same card, or use another payment method.
Return Policy
Unfortunately, we do not provide refunds for change of mind.
Final sale items are not eligible for a return.
We cannot accept returns of personalized or custom items.
Purchases must be made directly from theitalianslipperco.com.au. If you have further questions, please email info@theitalianslipperco.com.au for assistance before making a purchase. By placing an order, you automatically agree to these terms and policies. If you purchased with another retailer, please contact them directly to coordinate a return.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theitalianslipperco.com.au (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
– Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@theitalianslipperco.com.au or by mail using the details provided below:
Global Provisions
PO Box Q934
Sydney NSW 1230